We are seeking a strategic and technically adept Quality Assurance Lead - Digital Platforms & Customer Experience to join our growing Digital Quality Assurance team (currently 10 QAs and expanding). Reporting to Technical Operations and Quality Assurance, you will shape and deliver our end-to-end QA strategy, safeguarding customer experience across our digital platforms. This role combines leadership, technical excellence and a proactive approach to risk management in a fast paced, innovation driven environment.
Here's a taste of what you'll be doing:
* Leading and evolving a risk based QA strategy across all digital products
* Embedding quality gates, release standards and monitoring/observability tools
* Driving automation at scale using modern frameworks and tools
* Integrating data validation and verification into testing pipelines
* Overseeing third party vendor quality governance
* Managing, coaching and growing a high performing QA team
Are we the perfect match?
* Proven QA leadership experience in a digital-first, agile environment
* Strong test strategy, automation framework and QA architecture expertise
* Experience embedding AI-driven and data-informed testing practices
* Proficiency with tools such as Cypress, Playwright, Appium, Cucumber, Applitools, and GitLab CI
* Knowledge of monitoring, observability and telemetry driven improvements
* Ability to drive cross-platform (web and mobile) quality strategies
It would be great if you had:
* Experience in customer-facing, regulated or high-scale industries
* Familiarity with Braze, content platforms or headless CMS
* Exposure to accessibility testing and service design
* Experience with vendor SLAs and external delivery governance
* Understanding of advanced automation environments (e.g., mock servers)
* Background in data-driven quality decision-making
Here's what else you need to know:
* Role may close earlier due to high applications.
* Competitive salary
* Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
* Excellent parental leave allowance.
* Award-Winning Workplace - We're proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.
* Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.
* Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We're open to discussing how flexibility can work for you.
* Inclusive & Diverse - We're the only energy company in the Inclusive Top 50 UK Employers. We're also proud winners of Best Employer for Women and Human Company of the Year-recognising our inclusive, people-first culture.
* Support at Every Stage of Life - We're Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
* Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
* Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we'll support your growth every step of the way.
* For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider.
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