The Company
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney’s Inner West.
Today, Oscars Group is one of the largest privately owned hospitality groups, featuring an expanding portfolio of 46 assets across NSW, Queensland, and Victoria. The group operates across segments including accommodation, pubs and gaming, retail liquor, conference and events centres, chartered vessels, and both commercial and residential developments.
The Venue
Situated above the coastline of one of Australia’s favorite beaches, Crowne Plaza Surfers Paradise offers a vibrant beach hospitality scene. As part of the IHG family, the hotel provides seamless transitions between business and leisure, with in-house services and amenities to cater to diverse needs.
About the Role
As the Conference & Events Manager, you will oversee the seamless execution of banquet events, ensuring exceptional service and guest satisfaction. You will lead and motivate a team, coordinate with departments to maintain high standards, manage logistics, staffing, and budgets, and create memorable event experiences while optimizing revenue and operational efficiency.
Key Responsibilities:
1. Lead the conference & events team to deliver exceptional service and guest satisfaction
2. Manage budgets, staffing, and inventory for conference & events operations to maximize efficiency and revenue
3. Supervise event setups, ensuring accuracy in layout, décor, and technical requirements
4. Monitor service quality throughout events, addressing issues proactively
5. Identify opportunities to increase revenue and drive sales
6. Implement operational improvements to streamline processes and enhance service
7. Build strong client relationships, exceeding expectations
8. Foster a guest-obsessed culture and excellent customer service
9. Ensure compliance with health, safety, and sanitation regulations
About You
* Background in hotel/hospitality management
* Experience in banquet or event operations, including budgeting, staffing, and compliance
* Strong leadership skills with team management experience
* Excellent communication skills and a proactive approach to guest satisfaction
* Highly organized, detail-oriented, with a passion for event execution
* Ability to work under pressure while maintaining high service standards
* Current RSA & RCG qualifications
* Knowledge of WHS legislation and hazard identification
Additional benefits include access to IHG discounts, training opportunities, career development, Employee Assistance Program, mentoring, and reward programs.
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