Service Designer - Central Government
6-Month Contract | Inside IR35 | Active SC Clearance Required | Fully Remote
We're seeking an experienced Service Designer to support a major digital transformation programme within central government. This is a 6-month contract, inside IR35, fully remote, and requires active SC clearance at the point of onboarding.
Key Responsibilities
* Lead end-to-end service design for complex, high-impact public-sector services.
* Develop current-state and future-state service maps, identifying pain points and opportunities across people, processes, and technology.
* Work closely with product, research, policy, operations and technical teams to create coherent, user-centred service experiences.
* Shape service concepts, prototypes and solutions that support large-scale digital transformation goals.
* Facilitate workshops and co-design sessions with stakeholders across government.
* Communicate insights and design decisions clearly to senior leaders and delivery teams.
Essential Skills & Experience
* Demonstrable experience as a Service Designer within UK central government.
* Strong background working on large, complex digital transformation programmes.
* Active SC clearance (must be currently held and transferable).
* Skilled in service mapping, journey mapping, blueprinting, prototyping and facilitation.
* Experience designing in multidisciplinary, agile delivery environments.
* Ability to navigate complex stakeholder landscapes and balance user needs with operational and organisational constraints.
Contract Details
* Length: 6 months (with strong potential to extend)
* Day Rate: Competitive (Inside IR35)
* Location: Fully remote (occasional travel may be requested)
* Security Clearance: Active SC required
If you're an experienced Service Designer with a passion for improving public services and a track record in major transformation environments, we'd love to hear from you.