Job Introduction
In a Nutshell
We are actively seeking a Hotel Receptionist, or a Guest Services Assistant in our world,who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must!
Rooming our guests on arrival and providing them with information on the hotel, local amenities and services will be key tasks in this exciting role.
Role Responsibility
Lots to do, but lots of fun
The Guest Services Assistant will be responsible for:
1. Welcoming guests in a warm friendly and professional manner
2. Carrying guests luggage to and from rooms
3. Labelling all guest luggage and ensuring the porters lodge is kept clean and tidy at all times
4. Supporting the front office team with check ins/outs
5. Managing guest requests
6. Use of hotel buggy for transporting guests around the resort
7. Maintenance and regular checks of hotel buggy and bicycles
8. Management of the turning circle and top suite parking bays
The Ideal Candidate
Are you right for us?
Out ideal Guest Services Assistant will have:
9. A confident, warm and welcoming personality
10. Impeccable personal presentation
11. A natural desire to help people and exceed expectations of guests and colleagues
12. Excellent communication skills both verbal and written
13. An innovative and inspiring approach with a keen eye for detail
14. Great organisational skills
15. Flexibility in attitude, approach and working hours (you’ll need to be able to work some weekends, evenings and bank holidays)
16. Good physical fitness as this role involves manual handling
17. A full clean UK driving licence is a must!
INDHP
Package Description
And now for the good stuff
Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:
18. Competitive salary, benefits and we pay above the Real Living Wage Employer.
19. 29 days holiday (increasing with length of service)
20. 50% Discount on food and beverage across all Exclusive properties
21. Really big discounts of room nights across all Exclusive properties
22. Access to Hospitality Action Employee Assistance Programme and Wellbeing Studio
23. Hospitality Essentials Discount Marketplace
24. Meals on duty provided for free
25. Recognition and rewards scheme
26. Access to our learning platform including great training and development programs.
27. Free gym access + where available dedicated classes.
28. B Corp accredited and commitment to improving our People, Product and Planet.
29. Free downloads to newspapers, magazines and books
30. Cycle to work scheme
About the Company
Are we right for you?
We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
31. We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
32. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
33. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
34. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.