Job ID: 2880097 | Beijing Century Joyo Information Technology Co., Ltd. Shenzhen Branch - C22
About Amazon.com:
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Team
The RBS group is an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
You will be responsible for an Operations team for Private Brands, supporting multiple categories that works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
Core Responsibilities:
1. Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting.
2. Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies.
3. Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor/catalog management workflows.
4. Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
5. Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations.
6. Ensure high quality standards for interviewing and hiring employees at all levels of the organization.
7. Execute specific people programs on coaching and development and team engagement.
Key Performance Areas:
1. People Management (leadership, stakeholder management, team management, floor control and retention).
2. Formulate, Implement, track career path & Individual Development Plans of each member in the team.
3. Metrics Management through regular reviews and delivering specific metric goals against targets.
4. Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team.
5. Manage the team and ensure high service delivery and execution.
BASIC QUALIFICATIONS
* 2+ years of team management experience.
* 2+ years of program or project management experience.
* Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level.
* Experience leading process improvements.
PREFERRED QUALIFICATIONS
* Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets.
* Knowledge of Lean, Kaizen, Six Sigma concepts.
* Experience in managing critical operational processes, with SLA responsibility.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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