Incident Response Manager (Health & Safety)
Reading – Hybrid-working
12-month contract
At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain. As the UK’s largest network‑sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity.
The Health, Safety & Environment Team is responsible for setting standards from a Health & Safety perspective for all work undertaken on the estate. We’re now seeking an experienced Incident Response Manager (Health & Safety) to join our team.
Responsibilities
* Co‑ordinate incident and issue management delivered by outsourced providers, ensuring alignment with MBNL’s policies and standards.
* Serve as the primary point of contact for stakeholders regarding health and safety incidents, ensuring efficient triage, timely response and appropriate escalation.
* Maintain quality assurance through a structured governance approach including reporting and oversight.
* Identify learning opportunities and propose recommendations back to the business.
* Act as the central conduit for incident‑related communication across MBNL teams and client activities, providing guidance for relevant communication channels such as bulletins.
* Support harmonisation of incident and issue management into a unified front‑door process.
* Provide insights and trend analysis to strengthen governance, reporting and decision‑making.
* Support and/or oversee working groups focused on health and safety improvements, providing subject‑matter expertise and ensuring alignment with strategic objectives.
* Contribute to improvement plans, helping to identify gaps, propose solutions and monitor progress against agreed actions.
* Oversee MBNL’s internal response to major and critical health and safety incidents as the designated Incident Controller when needed.
* Support MBNL Business Continuity planning, testing and invocation activities as required.
Qualifications
* Deep Knowledge of Best Practices: Understanding of methodologies, processes and capabilities required to deliver best‑in‑class technical and business incident management services.
* Analytical and Insight‑Driven: Strong analytical mindset with experience in providing insights and trend analysis to support data‑driven decision‑making, governance and strategic reporting.
* Outstanding Problem Solving: Experienced at applying a range of problem‑solving methodologies to ensure rigorous root cause analysis and implementation of impactful corrective actions.
* Continuous Improvement mindset: Ability to identify learning opportunities and propose actionable recommendations that drive process and performance enhancements.
* Influential Relationship Builder: Skilled at building strong relationships, navigating organisational dynamics and influencing stakeholders effectively.
* Executive Communication Skills: Proven experience briefing and influencing senior leadership teams with clarity and confidence.
* Balanced Decision‑Making: Ability to weigh customer, commercial and technical requirements to deliver optimal outcomes.
Nice to Have
* Experience managing remotely located, cross‑functional teams.
* Strong safety, quality and compliance knowledge of mobile or fixed network technologies.
* Experience working in or with a joint‑venture organisation.
* Business Continuity capability and experience overseeing internal response to major or critical health and safety incidents as an Incident Controller.
Job Details
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Management
Industries: Telecommunications
How to Apply
To apply for the Incident Response Manager (Health & Safety), please send your CV to caroline.kennedy@projectpeople.com
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