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GLL is looking for a General Managerto manage Link Centre, Swindon. This General Manager opportunity is perfectly suited to a General Manager who will thrive in a hands-on customer facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer.
As General Manager of Link Centre, a flagship facility within GLL’s Swindon partnership, you'll have a big part to play in shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and community partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre. The centre facilities include a 100+ station gym, a six lane 25m swimming pool, a trampoline park, a soft play facility and an ice-skating rink.
What you will do:
* Develop and implement operational plans within the Centre.
* Provide leadership to the Centre Team.
* Ensure compliance with legal, regulatory, ethical and social requirements
* Encourage innovation within the region.
* Lead, plan and implement change
* Help team members address problems affecting their performance
* Build and sustain collaborative relationships with other organisations
* Manage finance for your area of responsibility
* Ensure your own actions reduce risks to health and safety
* Manage a programme of complementary projects
* Manage business processes
* Develop and implement marketing plans for your area of responsibility
* Work with others to improve customer service
* Build your organisation’s understanding of its market and customers
* Manage the achievement of customer satisfaction
What you’ll need:
* The proven ability to effectively manage a staff team
* The ability to analyse business issues and prepare business and local marketing plans
* The ability to research, prepare, justify and present project reports
* The ability to persuade and influence staff at all levels
* The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively
* Excellent written and verbal communication skills
* The capability to contribute to the wider strategic development of the organisation
* Thorough knowledge of leisure centre operations, programming and financial management
* Knowledge of key performance indicators and their application and how they can be used to effect improvement
* Up to date knowledge of developments in leisure, fitness and lifestyle environment
* Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres
* A proven track record of managing in busy wet and dry leisure centres
* Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service
* Evidence of achieving results and making change happen through leadership and influence of a team
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
* A salary from £41,444
* Learning & development to support career development
* Discounted gym membership for you and your partner.
* A full time permanent position
* Industry leading rates of pay
* opportunity to join the GLL Society and have a say in how we are run plus associated social events
* Exclusive discounts on our villas in Portugal
* Exclusive discounts on our Ski chalets in Bulgaria
* Health assurance
* Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
* Discounts across thousands of retailers (GLL Extras)
* 25% off Red Letter Days
* 25% off Buy A Gift
* 20% off GLL spa experience treatments and associated products.
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