Commify is a leading communication technology company that specialises in providing SMS, WhatsApp, Email, VOIP, and other communication solutions to businesses worldwide. With a presence in 9 countries including the UK, France, Spain, and the USA, Commify is committed to making business communication brilliant.
We are seeking a Solutions Consultant to join our Professional Services at Commify. This role would be suitable for an individual experienced in a solutions consulting, pre-sales, technical account management or product owner/manager role. Ideally from within the software or technology industry but this is not essential.
Your main responsibilities will include:
* Working closely with sales team to support Professional Services sales cycle
* Conducting customer needs assessments and providing technical expertise and guidance
* Creating and delivering presentations and demonstrations to showcase the capabilities of our products
* Assisting in the creation of proposals, Statement of Works, project plans and RFP responses
* Collaborating with internal teams to ensure a smooth transition from sales to implementation and aftercare
* Providing ongoing solution support to customers during the implementation and post-sales process
If you are a self-motivated individual with strong technical and communication skills, we would love to hear from you.
Requirements
Essential Requirements:
* Confident in a customer-facing environment, able to communicate across a range of stakeholder levels.
* Strong customer questioning skills and comfortable working with ambiguity. Being able to understand customer needs and translate them into effective solutions.
* Ability to work independently and collaborate effectively with cross-functional teams.
* Understanding of Software Development, APIs and project lifecycles.
* Strong problem-solving and analytical skills.
* Excellent time management and prioritisation skills, self motivated and able to work to tight deadlines. You will also need to be adaptable to changes across a varied workload.
* Able to create stunning slide decks and presentations to WOW customers.
Desirable Requirements:
* Technical background with knowledge of communication technologies and APIs
* Experience with CRM integrations, API connectors or self-service workflow tooling
* Basic web and mobile design and wireframing skills
* Project management or co-ordination qualifications/experience
* SQL/HTML/CSS/Javascript
Benefits
* Competitive Salary up to £35-40,000
* Professional Services Bonus scheme; £5,000
* Private Healthcare & Dental
* 27 days annual leave plus Bank Holidays
* Birthday off work
* 5% employer pension contribution
* Free access for you and your family to Calm. A mindfulness, health and wellbeing App
* Death in service (4x salary)
* £350 Christmas voucher
* Monthly/quarterly socials
* Training & Development opportunities
* Hybrid working