Overview
Location: Weston Rhyn
Primary Job Purpose
An exciting opportunity has arisen for a Spa Host to join our Spa Team. The successful applicant will support the needs of our guests and assist with providing a first-class experience in our luxurious facilities and ensure guests feel welcome and relaxed throughout their stay.
Responsibilities
* You will meet and greet our spa guests and ensure their needs are catered for from moment they arrive to the moment they leave.
* Accurately complete all reception and booking documentation and operate the spa computer systems competently.
* Take reservations and enter bookings on the system.
* Follow procedures for cashing up and banking.
* Maintain, develop and monitor the client database.
* Ensure phones are answered in a timely, efficient and friendly manner.
* Ensure all check-in and out procedures are followed for all spa guests and provide them with full orientation of the facilities.
* Provide refreshments to all guests throughout their time in the Spa.
* Provide and maintain first class customer service.
* Maintain exemplary standard of personal appearance and uniform standards at all times.
* Prepare and deliver non-therapist treatments.
* Maintain immaculate presentation and cleanliness of all public spaces.
* Be pro-active with retail sales and upsell products and treatments.
* Demonstrate exceptional product and service knowledge.
* Maintain adequate provision of towels, robes and slippers, within the spa changing facilities and all used item bins are emptied regularly.
* Ensure all customer feedback is directed to the appropriate person for resolution.
* Take payments for any retail products and refreshments bought by guests.
* Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures.
* Be aware of and follow all Health and Safety procedures at all times.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Essential
Keys Skills:
* Excellent time management with great attention to detail and highly organised
* Excellent communication both face to face and over the phone
* Reliable and able to work under pressure and follow instruction
* Flexible approach to work
* Thrives on providing excellent Customer Service
* Polite, welcoming and informative
* Confident and approachable with high standard of personal appearance
* Respectful and helpful
* Calm and resilient
* Takes pride in work
* Thrives on routine daily tasks
* Able to up-sell customers to other products and services
* Experience of selling products and services
* Experience of working in a Spa or hospitality industry
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Free staff meal whilst on shift
* Uniform provided (if required for role)
* Progression and career development opportunities
* Pension Scheme
* Free use of gym and pool
* Access to wellness programmes
* Share of resort service charges on a monthly basis
* Extra day holiday after 2 years
Desirable Criteria
* Knowledge of Elemis Products
* Knowledge of Ez-Runner
* Thrives on routine daily tasks
* Experience of Selling
* Experience of working in a Spa or hospitality industry
Required and Desired Criteria
* Willingness to undertake further training
* Excellent time management
* Great attention to detail
* Excellent communication and sales skills
* Reliable and able to work under pressure
* Flexible approach to work
* Thrives on providing excellent Customer Service
* In-depth knowledge of spa products and procedures and their effects
* Experience of selling and promoting products to customer
* Polite and informative
* High standard of personal appearance
* Respectful, Helpful, Calm and engaging
* Takes pride in role
* GCSE English and Maths grade 4/C or above
* Microsoft Office suite, Beginner Level
Closing Date
Tuesday 30th September, 2025
Contract Type
Full-time
Salary
Starting from £12.44 Hourly
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