At Community Integrated Care, technology plays a vital role in enabling our colleagues to deliver life‑changing support to people across the UK. We’re now looking for a 1st Line Technical Support Officer to join our IT Helpdesk team and be the first point of contact for our users nationwide.
This is a full‑time permanent office‑based role so the ideal candidate will be based within an hour’s commute of Widnes; upon completion of the probation period a hybrid working model is available.
What is “The Deal” for you?
* Flexibility: You can work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments (offered upon completion of the probation period).
* Pension: contributory pension scheme
* Benefits: retail discounts, holiday discounts, cycle‑to‑work scheme and travel discounts through our benefits app
* Best Lives Possible: You’ll be working for an award‑winning charity passionate about ensuring colleagues and the people we support lead the best lives bolder.
* Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!
* Support: From our Employee Assistance Programme (available 24/7), financial support options and wellbeing fund you’ll have the support available to lead an easier (financial) life.
In This Varied Role, You Will
* Act as the first point of contact for all IT queries via phone, email and the IT Helpdesk.
* Troubleshoot and resolve hardware, software, networking and user access issues.
* Log, update and fully document all tickets on the IT Helpdesk system.
* Set up and configure new equipment, user accounts and profiles.
* Support users with Office 365, Windows, Outlook, Teams and telephony systems.
* Maintain accurate asset records to support IT compliance and governance.
* Provide excellent customer service and clear technical guidance to colleagues.
* Escalate complex issues to 2nd Line Support or the IT Helpdesk Manager when required.
* Liaise with external support providers where issues cannot be resolved in‑house.
* Support IT data reporting, highlighting trends, risks and potential issues.
Our Ideal Candidate
We’re looking for a proactive, customer‑focused IT professional who enjoys working as part of a collaborative team.
You’ll Ideally Have
* Relevant 1st Line IT support experience, ideally in a multi‑site environment.
* A technical certification or IT‑related qualification.
* Strong working knowledge of Windows, Office 365 and basic networking.
* Experience using an IT Helpdesk system.
* Confidence supporting and troubleshooting PCs, printers and peripherals.
It would be great if you also have experience with
* RDS or thin client environments.
* User management using Entra or Active Directory.
* Remote support tools and networked printing.
J-18808-Ljbffr