Peterborough Limited are recruiting a permanent, Library Supervisor to work part time (23 hours per week), based in Peterborough. We are looking for a new Library Supervisor to support the Library Services Manager in the delivery of operational services across a number of sites within the Cultural service providing high quality customer service to all service users. The Library Supervisor will line manage the library assistants and supervise the work of volunteers to ensure the smooth running of the day to day operation of the service points. This includes supporting the Library Services Manager to monitor performance and develop team action plans to achieve targets. Based in Peterborough, this is a part time, permanent role with a starting salary of £16,708.12 per annum. What does the role involve? To prepare work schedules and timetables ensuring service points are adequately staffed to respond to customer demands To ensure that customers receive a courteous, approachable, helpful and professional service at all times and that duties are performed in line with the Data Protection Act, confidentiality rules, government legislation and corporate policies To promote Cultural services and promote them in a positive light To support volunteers working in the service points To support the Library Services Manager in ensuring the provision of a safe and welcoming environment for service users, including the reporting of maintenance issues and liaising with the buildings team in compliance with current buildings, health and safety and equality regulations To support the Library Services Manager in setting annual targets for the service points and to contribute to team and service-wide action plans to achieve these targets To maintain regular communication between team and management through a variety of means including meetings and briefing sessions, ensuring that the operational objectives are communicated and that information is passed on effectively and consistently To assist with customer consultation work and with addressing customer complaints and suggestions To promote social inclusion in all aspects of service delivery To handle daily takings of approximately £500 (on average) and to reconcile and bank takings in compliance with financial regulations To lock and unlock service points as necessary What are we looking for? At least two years’ experience of working in library / heritage services or in a customer related environment Ability to supervise staff Ability to deal with challenging situations in an appropriate manner Delivery of a range of events and group activities to people of different ages and backgrounds Dealing with challenging situations in an appropriate manner Working as part of a team Working on own initiative and under direction Experience of using Microsoft Office Working with a diverse range of users 6 GCSE’s including English and Maths at grade B or above or equivalent.