Job Description
Overview
We’re looking for an Ecommerce Trading Manager to help us build Tallow + Ash into one of the most exciting modern brands in the UK and change the laundry aisle for good.
You’ll work closely with the founders and wider team to help our website perform at its best, making sure the online shopping experience feels smooth, exciting and true to the brand. This is a fast paced, collaborative role where no two days are the same, perfect for someone who loves trading, improving performance and spotting ways to make the customer journey even better.
As we grow, you’ll play a big role in shaping how our ecommerce channel develops while helping keep the brand experience strong from first click to checkout.
Key Responsibilities
1. Helping the website perform at its best
* Own the day to day trading of the website to help drive revenue and conversion
* Keep a close eye on performance and make improvements based on customer behaviour and trading data
* Help make sure the website is always up to date, easy to shop and performing strongly
2. Bringing launches and campaigns to life online
* Lead the ecommerce side of product launches, campaigns and promotional activity
* Make sure products, collections and landing pages are presented in the best possible way
* Work closely with the wider team to ensure the website reflects the brand and supports key priorities
3. Improving the customer journey
* Look at the full online shopping journey and spot areas that could work better
* Test and refine different parts of the website to improve performance over time
* Help create a smoother, more enjoyable experience from first visit to checkout
4. Using insight to keep improving
* Track website and product performance to understand what is working and where we can improve
* Share clear insights and recommendations with the wider team
* Use data to support better decisions around trading, merchandising and customer experience
The Brand
Tallow + Ash is a modern UK brand reimagining laundry with a blend of luxury and sustainability. Founded in June 2023, we create non-toxic, biodegradable, and vegan laundry products that deliver designer-level fragrance without compromising on skin safety or environmental impact. Developed by UK chemists and master perfumers, the range includes laundry shampoos, conditioners, fabric sprays, and stain removers, all free from dyes, phosphates, and microplastics. The mission is to transform laundry from a chore into a ritual, offering products that are both effective and aesthetically pleasing.