Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Housing Officer
Canterbury : covering Thanet, Deal and Canterbury areas.
GBP 34,531 per year plus GBP 600 car allowance (pro rata)
37.5 hours per week : Monday to Friday,
Temporary position for up to 6 months
We are seeking a Housing Officer to join our Kent Housing team that is part of the South East Region. You will be responsible for providing a high:quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. Each day will involve working as part of a team to respond to resident tenancy related queries in person, email and telephone as well as addressing concerns involving residents homes, the environment and neighbour relations.
The role of Housing Officer will include:
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Effective management of anti:social behaviour cases
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Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties
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Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
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Managing complaints about service delivery
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Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
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Delivering general advice on all aspects of tenancy to enable sustainability
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Working closely with administrative colleagues to complete a range of tenancy management processes
Skills and experiences:
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Proven experience of undertaking a similar role
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Prior experience of delivering high quality tenancy services
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Excellent skills in analysing and diagnosing problems and implementing solutions
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Ability to build strong working relationships with internal and external customers
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Excellent customer service and negotiating skills
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An understanding of Microsoft Office packages including Word, Excel and Outlook
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Excellent communication skills both verbal and written
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Working knowledge of relevant regulations and good practice
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Occasional travel may be a requirement of the role, therefore a full valid driving license is essential
Why work for us?
Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not:for:profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (pro rata)
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 34,531 per annum (pro rata)
View the job profile
(if the link is unavailable the Sanctuary careers website)
Closing Date: 25 June 2025
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