Your newpany
Thispany is a national facilities management consultancy who specialise in themercial office sector, working with a wide range of clients who vary in size from small independents to large-scale blue-chip brand names.Their expertise covers Consultancy on FM service delivery model, Workplace Management across all soft and hard services as well as other bespoke customer services, Office Relocation, Office Fit-out and refurbishments.
Your new role
This is a full-time permanent position based on-site in their clients new large modern office in Belfast City Centre, which will be occupied by of their staff. You will report to the Regional Facilities Manager who is UK mainland based and work onsite alongside another Facilities Coordinator.As the Facilities Coordinator, you will oversee the service lines for Cleaning, Maintenance Contractors, Helpdesk, Vending Machines and Teapoints, Stationary, Printing & Scanning, Waste & Recycling, Pest Control, Washroom and Washroom suppliers, Storage and Health & Safety.You will be responsible for:
1. Facilitating successful and productive working relationships between all key stakeholders, end users, the wider FM team and its service providers.
2. Support the Facilities Manager in acting as the interface between the core business and the FM providers, and as a filter for requests for change from both parties.
3. Support the development and implementation of changes to contracted services to improve service quality, which reflects best practice FM.
4. Working with the Service Providers in pursuit of opportunities for mutual benefit and shared investment ( joint training initiatives), gain-share and innovation.
5. Assist with the monitoring, auditing and checking of the currency of the Service Provider’s quality management, performance monitoring and management information systems.
6. Ensure that the Service Provider monitors its own service delivery in accordance with its quality management regime.
A full job description is available on request.
What you'll need to succeed
7. At least 2 years experience in a similar role within FM
8. At least 2 years experience of supplier / subcontractor management with performance monitoring
9. Good working knowledge of standards and legislation as applicable to the FM market
10. Working knowledge of Stationery and Printed items
11. Working knowledge of Contract Cleaning
12. Working knowledge of Reprographics
13. Proven Customer Service skills gained in a corporate environment
14. Broad understanding of Soft Services including: Mailroom, Archiving, Pest Control and Vending
What you'll get in return
This is a superb opportunity to join a relatively new Facilities Management Consultancy who prioritise the professionalism of their service, train and support their staff, while offering career progression as their business continues to grow.
15. Salary £27,000 to £29,000
16. 25 days annual leave plus statutory holidays.
17. Pension contribution matched up to 5%.
18. Employee Assistant Programme.
19. Summer and Winter team weekend away trips.