Customer Service Assistant - Redditch
We're expanding! Join the Redditch team at our latest location and grow with us!
We are opening a brand new, state of the art family entertainment centre at Kingfisher Shopping Centre in Redditch, in July 2025. To build this remarkable Redditch team, we will be holding a Recruitment Event on 11th June 2025.
We're on the lookout for dynamic individuals to join our team as Customer Service Assistants. If you thrive on creating smiles and exceeding expectations, then this role is for YOU!
TENPIN IS NOT JUST ABOUT BOWLING... We have something fun for all the family to do, regardless of age. We love to entertain-it's in our DNA! Beyond bowling, we offer Escape Rooms, Karaoke, a 4D Laser Arena, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
A career at Tenpin is like no other. The opportunities are endless, and the benefits are pretty cool too!
The Role
As a Customer Service Assistant, you'll deliver an outstanding customer experience by handling reception bookings, responding to enquiries, spotting sales opportunities, hosting parties, maintaining cleanliness, preparing food, and serving both alcoholic and soft drinks behind the bar.
But that's not all - you'll also be hands-on in running our 4D Laser Arena, hosting immersive escape room experiences, and managing our karaoke rooms to keep the energy high and the fun flowing.
We're all about variety, so you won't be stuck in one spot! You'll be cross-skilled across all departments. Whether you're helping guests at reception, leading a thrilling game, or shaking up drinks behind the bar, every day will bring something new.
Bring your efficiency, initiative, and friendly vibes! Exceptional customer service is at the heart of everything we do - confidence and ease with customers is a must.
Skills You Need
* Full of determination, enthusiasm, and be able to work in fast-paced environment
* Embrace a "nothing is too much trouble" attitude, coupled with a drive to achieve excellence.
* Able to provide outstanding customer service and strong communication skills
* Be approachable and helpful
* Can multi-task, demonstrate exceptional organisational skills, and strong attention to detail
* A strong team player
Our Fantastic Benefits
* Free Bowling for family and friends
* Free Food when on shift for more than 6 hours
* On the Spot Rewards
* Tenpin Treats - our benefits platform for exclusive discounts and wellness perks.
* Medicash - covering your everyday dental, optical, physio, and wellness expenses.
* Employee Assistance Programme
* Free counselling
* Life assurance (2x annual salary)
* Long Service Awards
* Recommend a Friend Scheme
* Enhanced Maternity, Paternity, Adoption leave
Career Development
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next?
Ready to grow your career with us? Click apply and complete our quick 2-minute application. If your application is successful to interview stage, you will be invited to our Recruitment Event on 11th June 2025.
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