About Chemist4U Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. We’re redefining modern healthcare and helping people “feel better for less”. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day. Our purpose Making medication and care faster, simpler and safer so people stay well for longer. Our mission Empower everyone to take control of their health by providing world class technology and pharmacy services. Our values • Collaboration • Integrity • Positivity • Growth • Customer centricity We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being. About the role Reporting to: Chief Technical Officer Job type: Permanent Salary: Competitive Working Pattern & Hours: Monday-Friday, 37.5 hours per week Location: Hybrid/Flexible (Office located: London, SE1 or Lancashire, WN8) At Chemist4U, we’re looking for a Head of Delivery to build, lead, and scale our delivery function. This is a senior leadership role, responsible for ensuring product and engineering initiatives are delivered predictably, sustainably, and in line with business goals. You’ll work closely with the Head of Product, Engineering Manager, and senior stakeholders across the organisation to create a joined‑up, outcome‑driven delivery environment. You’ll define how delivery operates, set clear standards, and build a high‑performing team of Delivery Managers. This role is central to our evolution towards a more mature, product operating model, ensuring teams are aligned, risks are visible, and roadmaps translate into real‑world outcomes. Key Responsibilities The Head of Delivery will be responsible for leading and owning the following key areas: • Building and leading the Delivery function, including hiring and line‑managing Delivery Managers • Defining and embedding a clear delivery operating model across Product and Engineering • Establishing predictable planning and delivery rhythms to support the product roadmaps • Providing portfolio‑level oversight, surfacing dependencies, risks, and constraints early • Improving flow, throughput, and delivery confidence across teams • Creating clear visibility for senior stakeholders to support informed decision‑making • Driving continuous improvement while keeping processes pragmatic and lightweight • Building strong cross‑functional relationships across Product, Engineering, Clinical, Operations and Marketing • Coaching teams in planning, flow principles, and sustainable delivery practices. About You As Head of Delivery, you’ll thrive if you bring calm and clarity to complex, fast paced environments and take real satisfaction in enabling teams to succeed. You will excel in this role if you possess the following skills and experience: • Comfortable influencing and constructively challenging at senior levels • Able to balance commercial urgency with realistic, sustainable delivery • Systems‑thinker who values end‑to‑end flow over silos • Focused on outcomes, clarity, and team wellbeing • Pragmatic and thoughtful in improving delivery maturity. Qualifications & Experience This role requires an experienced delivery leader with a strong grasp of modern product operating models, capable of building delivery capability, improving predictability, and working confidently with senior stakeholders. Essential Desirable Proven leadership experience across delivery functions in multi ‑ team product or engineering environments Experience in ecommerce, health tech or regulated environments Strong understanding of modern product operating models, Agile and Kanban principles Experience scaling delivery during periods of rapid growth Demonstrable experience improving delivery predictability and portfolio visibility Exposure to cloud ‑ native or modern engineering environments Experience working directly with senior stakeholders and cross ‑ functional leaders Background building and managing delivery capability Company Benefits Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer: • Discounted gym membership • Funded training • Enhanced Maternity & Paternity • 33 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience • Health & Wellbeing benefits • Staff discount • Sick Pay Scheme • Blue light card membership is available • Free seasonal flu vaccination • Regular social events.