Learning & Development Officer
Hackney - E8
December 2025 Start Date
Paye rate: £22.16 - £24.96 Per Hour
Umbrella rate: £30.89 - £33.64 Per Hour
Are you ready to join one of the UK's most dynamic and progressive local authorities in the heart of London? The London Borough of Hackney is a vibrant, creative borough with a reputation for excellence, innovation, and ambition. We are leading the way on essential work, including our fight for equity and becoming an actively anti-racist borough. We proactively strive for fairness across gender, neurodiversity, and the poverty divide.
About the Team
The Learning and Development Team is part of the high-performing Benefits and Homelessness Prevention Service. We are committed to helping residents face their challenges while supporting our staff to perform to the highest standards.
The demand is high: Hackney has one of the highest Housing Benefit caseloads in London and handles nearly 4,000 homelessness approaches a year. To meet this, our service is innovative, agile, and constantly improving.
The Role: An Exceptional Opportunity
We are seeking an exceptional Learning and Development Officer to join our team.
You will be instrumental in delivering and designing training for the Benefits and Housing Needs, Customer Services, and Revenues teams10. You'll devise and create comprehensive training programs covering:
System training
Legislative and policy changes
Process and interpersonal skills
Specialist Focus on NEC Housing System
We are specifically seeking a dynamic individual with a standout history of successfully designing and delivering engaging training programs for the NEC Housing system. This includes specialist knowledge of the EDMS and IHMS applications. Beyond training, you will have a demonstrable talent for creating high-impact resources-manuals, workbooks, and innovative support tools-to accelerate onboarding and unlock the full potential of the system.
What you will bring:
A track record of successful outcomes in training/learning and development.
High-level knowledge of Housing Benefit and/or Homelessness Reduction and Prevention.
A proven track record of designing course content to meet specific objectives.
The ability to identify training and development needs through analysis and stakeholder consultation.
You must be self-motivated, innovative, and creative, with the ability to carry out your own research to develop and evaluate training courses.
Excellent communication, customer service, time management, presentation, and facilitation skills.
A collaborative approach with the ability to influence and advise at all levels.
Proficiency in Google applications and enthusiasm for learning new systems.
If you are proactive, highly organised, and passionate about innovation and equity, we want to hear from you.
Apply now and help us bring fairness to all aspects of life in Hackney.
Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy