Senior Maintenance Manager - Thames Ditton, Surrey
Job Purpose:
To lead and oversee all aspects of maintenance and facility management within the club, ensuring that all buildings, systems, and equipment are safe, fully operational, and presented to the highest standards. This role is critical in delivering a seamless and high-quality experience for members and staff by proactively managing preventative maintenance, repairs, compliance, and contractor relationships. As a senior Maintenance Operative, you play a key role in fostering a safe, welcoming, and well-maintained environment that reflects the club’s values and supports its mission to be a great place to work and a great place to belong.
Role and Responsibilities:
Members:
Excellent communication and Customer Service Skills with our Members
People:
You will be responsible for the smooth running of the maintenance team
Distributing tasks to the team
You will hold regular weekly meetings with the GM to discuss tasks and any issues
Liaise with Senior Management and HODs regarding their departmental maintenance requirements
Operations:
Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed.
Responsible for Jira & Maintenance rotas
Lead day-to-day maintenance of the Club building and areas under the Club’s control including all machinery, lighting, electrical appliances, plumbing and drainage, heating, and air conditioning;
Ensuring that pool plant equipment, the water, spa, and surrounds are always in a safe and clean condition. Water testing, Water meter readings, Pool backwashes, Pool tests in plantroom, Shower / Steam room drainage, Pool plant operations (Chlorine and PH)
PPM checks and maintenance issues prioritised and actioned. System logs updated on WAM computer program
Organise the redecoration and refurbishment of the club as necessary
Assisting with the receipt of deliveries, stocks and supplies including loading / unloading as necessary
Assisting in ensuring the security of the building and its contents, paying particular attention to alarms, locks, fire extinguishers and maintaining records where necessary
To be fully aware of and understand departmental N.O.P.s, EOP’s and Club emergency procedures
Maintain records of all work carried out to all equipment within the Club.
Stock takes
Understanding of Water Hygiene
Basic computing skills in Excel & Word
Other ad-hoc support as reasonably requested.
Prepared to work across a 7 day period including some evenings and weekends as per rota.
Finance:
Maintain budgets and cost control
Cultural / Values
Commit to the company values and personality.
Our Values:
Independent
– We are not-for-profit. We are inclusive, unpretentious and trustworthy
Supportive
– We genuinely care - We are supportive of our community, members and each other
Welcoming
– Not just another corporate gym - We do things a little differently
United
– Coming together on the journey – Developing a unified and capable team committed to our vision
Our Personality:
Friendly
– Outgoing – enthusiastically engages with both colleagues & members
Motivated
– Positive – Brings a ‘can-do’ energy that brightens up those around them
Proud
– Engaged – Part of the team, driven to make a genuine contribution
Be aware of the core business anchors of Colets and embed them into your department:
Create the right environment
Being a Great place to work
Going Beyond Member Satisfaction
Fuelling Surplus to Reinvest
KPI’s:
NPS Scores
Jira Task List Completion
Preferred Skills, Qualifications and Experience:
PPO – Pool Plant Operator
Electrical qualification
Gas qualification
Health & safety qualification
First Aid and Defibrillator
High levels of attention to detail, the ability to think methodically, prioritisation skills, good communication skills; both internally and with suppliers and third parties.
Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved).
Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a ‘can do’ attitude, be able to adhere to deadlines and get tasks done when asked for, and above all else a drive to continuously improve and the ability to adapt to various scenarios.
Excellent communication skills
Customer service experience
Personal Qualities:
Motivated, friendly, and approachable.
Proud of delivering high-quality service.
A can-do attitude with the ability to solve problems under pressure.
Passionate about making a difference in a not-for-profit environment.