Sales & Account Manager
£30, - £35, per annum plus commission
Chelmsford, Essex
Monday-Friday, 8am-5pm
*Must drive and have access to a vehicle due to the location of the business
Are you ready to take your sales career to new heights? Join my clients' dynamic team as a Sales & Account Manager and become the heartbeat of customer relationships! In this role, you'll be the first point of contact for their valued clients, delivering a seamless service experience from onboarding through to ongoing management. Your mission? Drive customer satisfaction and support the business' growth while managing a defined territory from their head office in Chelmsford!
Key Responsibilities:
1. Serve as the primary point of contact for clients, building strong, lasting relationships and proactively managing their accounts.
2. Oversee a designated customer base from our head office, ensuring consistent engagement and support.
3. Identify opportunities to upsell care packages and service/maintenance agreements, helping customers optimise their solutions.
4. Work closely with the Business Development Managers to assist with new account acquisitions and drive sales opportunities.
5. Ensure customers are aware of and engaged with the service and maintenance offerings, supporting contract renewals and customer satisfaction.
6. Address queries, resolve customer issues promptly, and ensure a positive experience.
7. Work with internal sales, technical, and marketing teams to ensure the smooth delivery of solutions tailored to client needs.
8. Develop strategies to enhance customer retention, loyalty, and account expansion.
9. Assist with contract renewals, ensuring continued service agreements under mutually beneficial terms.
Key Skills & Experience:
10. Proven experience in sales account management or sales support, within a fast-paced industry.
11. Strong interpersonal and communication skills, with the ability to build and maintain effective relationships with clients and internal teams.
12. Exceptional organisational skills and the ability to manage multiple accounts and projects simultaneously.
13. A proactive, customer-centric approach to problem-solving and account management.
14. Experience supporting Business Development Managers and working with sales support teams.
15. The ability to manage and prioritise tasks effectively to meet deadlines and customer needs.
16. A team-oriented attitude with a strong focus on collaboration and service excellence.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.