Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect. We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us. Job overview We currently have an opportunity for an Admin & Clerical person to join the Patient Flow Team based in the grounds of Southport Hospital. This a full time 37.5 hrs permanent position and the working hours are Monday - Friday 8.30am - 16.30pm. This is a busy role so we are looking for a flexible enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and part of busy team This is an exciting opportunity for somebody to gain valuable experience within the Health Care setting. This post is subject to a standardDisclosure and Barring Service (DBS) Check. Previous applicants need not apply. Main duties of the job The successful candidate will be required to possess good knowledge of verbal and written communication skills. Monitoring the Teams inbox on a daily basis Uploading Referrals on a daily basis Answering the telephone and escalating messages to team members Liaising with care homes & hospitals including passing on patients confidential information. Using EMIS for patients documents retrieval Printing, Scanning and photocopying Stationery Orders Attening Team Huddles Any Ad-Hoc Admin Duties Working for our organisation Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands. We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so. Flexible working requests will be considered for all roles. Detailed job description and main responsibilities The successful applicant will need to have knowledge and be familiar with Microsoft Office. Previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales. Previous experience within a health care environment would be desirable. The successful candidate will be required to possess good knowledge of verbal and written communication skills. Monitoring the Teams inbox on a daily basis Uploading Referrals on a daily basis Answering the telephone and escalating messages to team members Liaising with care homes & hospitals including passing on patients confidential information. Using EMIS for patients documents retrieval Printing, Scanning and photocopying Stationery Orders Attening Team Huddles Any Ad-Hoc Admin Duties Person specification Qualifications Essential criteria GCSE Grade A-C or equivalent Computer literate Working Knowledge of Microsoft Office Knowledge and experience Desirable criteria Previous healthcare clerical experience. Skills Essential criteria Good keyboard skills Ability to plan, prioritise and schedule work Effective communication and interpersonal skills Ability to work with attention to detail Ability to work effectively within teams Ability to work on own initiative Values Essential criteria Continuous Improvement Accountability Respectfulness Enthusiasm Support Responsive to service users Engaging leadership style Strong customer service belief Transparency and honesty Discreet Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form. Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. Flexible working requests will be considered for all roles. Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form. Please note: new entrants to the NHS will commence on the first pay point of the relevant band. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download Job Description (PDF, 361.3KB) Functional Skills (PDF, 129.7KB) A Great Place to Work (PDF, 2.1MB) Our People Promise and Charter (PDF, 5.8MB)