One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales. Main Purpose of your job To complete the repairs process from initial customer enquiry, through quotation to job completion Responsibilities - Manage customer enquiries from initial request through survey and quoting stage to job completion - Raise job packs and files and mark on the job board. Manage and plan ongoing jobs - Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs - Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements - Ensure completed jobs are forwarded for pricing and invoicing procedure - Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required - Hold and maintain accurate and up to date customer record information - All tasks to be completed in accordance with the Quality Assurance policy and procedures Knowledge IT – Microsoft Word Excel and Outlook Skills - Excellent communication and interpersonal skills - High level of organisation, and proven track record of p...