The business is entering its next chapter following a significant period of change and investment. The foundations are in place, the estate is profitable, the leadership team is evolving, and there is genuine appetite to grow. What is needed now is an operational leader who can help shape what comes next.
This is a great opportunity to join a sizeable hospitality business at a pivotal point in its journey. You'll work closely with the CEO and senior leadership team, helping to create the operating model, people strategy and structure that will support future growth.
The Role:
* Lead and develop a team of experienced multi-site operators
* Build an operational framework that delivers consistency without losing personality
* Create clear standards across service, labour, productivity and guest experience
* Drive continuous improvement across people, process and performance
* Partner with senior stakeholders to shape long-term business strategy
* Ensure people remain at the heart of every operational decision
* Challenge existing ways of working and identify opportunities to improve efficiency
* Support the evolution of systems, technology and ways of working
* Help create a platform that gives the business confidence to grow
Success in this role will look like:
* A stronger, more scalable operating model
* High-performing and engaged operational teams
* Improved consistency across the estate
* Clear accountability and development pathways for leaders
* A business that is operationally ready for future expansion
* Strong investor confidence built on robust operational foundations
The Person:
* Currently operating at Operations Director OR Head of Operations of a 30+ estate
* Experienced leading multi-site hospitality businesses
* Commercially astute with a strong understanding of people, performance and profitability
* Strategic enough to shape direction, but practical enough to execute
* Naturally collaborative and comfortable working alongside senior stakeholders
* Curious, analytical and always looking for ways to improve
* Calm, measured and credible
* High-performing without the ego