Description
This role is for internal applicants to Surrey Fire and Rescue only.
This role has a starting salary of £44,038 (Development) - £48,202 (Competent) per annum, based on a 42-hour working week.
Join us as an On-Call Support Officer and help shape the future of Surrey Fire and Rescue Service.
We are looking for an enthusiastic and dedicated individual to become the newest member of our dynamic team of four. In this pivotal role, you will support the operational effectiveness of our three 24/7 on-call stations, while also contributing to meaningful organisational development through collaborative project work with wider Service teams across all functions.
Our Offer to You
1. Generous holiday entitlement depending on your job role and length of service.
2. Access to the Firefighters pension scheme
3. Access to the Firefighters' charity the leading support service for the Fire Service family in the UK.
4. We offer enhanced maternity, paternity, adoption and shared parental. leave as well as support for parents through the offer of premature baby leave and pay.
5. An Employee Assistance Programme (EAP) to support health and wellbeing.
6. Sports and Gym facilities.
7. Benenden Health Care.
8. Life Assurance.
9. Wellbeing and lifestyle discounts including gym, travel, and shopping.
10. A chance to make a real difference to the lives of our residents.
About the Role
We are seeking a confident leader to support and develop our On‑Call (OC) units and contribute to safe, effective operational response. You will lead teams during incidents, plan and coordinate actions, ensure safe resolution, and deliver meaningful debriefs.
You will provide strong leadership and guidance to help staff perform to a high standard, while actively developing your own skills and supporting others. Building effective relationships across the Service and with partner agencies will be key to driving performance and maintaining high levels of motivation.
As an On-Call Support Officer, you will play a central role in strengthening the performance and resilience of the On-Call duty system. This role offers a unique chance to influence and support the development of our On-Call response service.
It is a varied and rewarding position that blends operational support with exciting project based work and has the opportunity to join a forward thinking, supportive team during a period of positive change. Bringing the skills you have gained throughout your career you would have the ability to make a real, tangible difference within your service and expand your skills in another area of the Service enhancing your experience to date in this sector.
In this role, you will contribute to community safety by overseeing fire safety inspections, supporting prevention and protection activities, and ensuring all related documentation is completed accurately. You will help maintain operational readiness by completing station duties, checking and maintaining equipment, and supporting training delivery, including specialist familiarisation.
Flexibility is key. As part of the OCSO team, you will ensure consistency in staff development, assess potential On‑Call candidates, attend drill nights and meetings, and support resilience on training courses. You may also provide operational cover to 24/7 stations where required.
You will champion a safe working environment, applying Health and Safety, Risk Management, Safeguarding and GDPR requirements. Working closely with Station and Watch Commanders, you'll assist with the management of watches and deputise for the OC WC when needed.
This is a varied leadership role with a direct impact on community safety, staff development and operational effectiveness. Additional reasonable duties may be required to support service priorities.
In this role you will be supporting our On call staff in their roles by attending drill nights, weekend engagements, and contributing to wider organisational activities that help our service thrive.
Key responsibilities:
11. Lead and support personnel during operational incidents, including planning, coordinating actions, ensuring safe resolution, and delivering effective debriefs.
12. Provide clear leadership, direction and development to On‑Call (OC) units to ensure competent performance aligned to station plans.
13. Manage your own performance and development while supporting growth and capability in others.
14. Build and maintain effective working relationships with internal and external stakeholders to enhance performance and collaboration.
15. Oversee fire safety inspections, ensure accurate documentation, and report issues to relevant departments.
16. Support delivery of community education and prevention activities to reduce risk.
17. Carry out station duties, including equipment testing, maintenance, and ensuring operational readiness of all appliances and PPE.
18. Support training delivery, including familiarisation with specialist equipment and providing resilience on training courses where qualified.
19. Apply Health & Safety, Risk Management, Safeguarding, Business Continuity and GDPR requirements to maintain a safe and compliant working environment.
20. Work as part of the OCSO team to ensure consistent staff development, problem‑solving and support across OC units.
21. Conduct initial assessments for potential On‑Call candidates.
22. Attend drill nights, meetings and provide operational cover at 24/7 stations where required (e.g., driver, crew or OIC).
23. Support and, when needed, deputise for Station and Watch Commanders in managing watches and operational administration.
24. Undertake additional duties as required to meet service priorities and ensure business continuity.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following criteria and align with
25. A solid understanding of the On-Call duty system
26. The ability to build strong, professional relationships with colleagues across departments
27. Experience of managing a diverse group of staff to ensure effective service delivery.
28. Experience of managing changing priorities and situations.
29. Experience of working within a team, communicating effectively and demonstrating professionalism within the Service and towards the public, partner agencies and other service providers
To apply, please submit a CV and answer one question. You will be asked to provide a 500‑word response against the criteria above to the following question:
30. What are your motivations for applying for this role and how do you meet the key behaviours, skills and abilities as outlined in the Job Description and the Services ?
The job advert closes at 23:59 on 24 February 2026 with interviews to follow.
Before submitting your application, we recommend you read the job description and ourto get an insight into working at Surrey.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
We look forward to receiving your application,