Overview
Are you passionate about technology and eager to embark on an exciting journey in IT support? Join a dynamic educational trust known for its commitment to innovation and excellence. Our client is looking for a dedicated IT Support Apprentice to be a part of their supportive and forward-thinking team. They manage a network of academies and integrate advanced technology into the learning environment to provide the best resources for students and staff.
In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.
Typical Daily Duties
* Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
* Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider.
* 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs.
* Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly.
* Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment.
* Issue Escalation: Escalate complex IT issues to appropriate colleagues.
* Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues.
* Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events.
* Project Roll-Out: Support IT project implementations across the Trust and partner schools.
* Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required.
* Policy Compliance: Implement systems and software in line with the Trust\'s IT policy and advise on Health and Safety matters related to IT.
* Additional Duties: Perform other duties as agreed with the Trust\'s IT Director.
Desired Skills, Qualities, and Experience
* Knowledge of PC hardware
* Familiarity with Windows operating systems
* Proficiency with the Windows Suite (Word, Excel, etc.)
* Strong communication skills
* Effective problem-solving abilities
* Flexibility and adaptability
* Good organizational skills
* Willingness to learn
* Ability to work well in a team
* A Grade 5/C in English and a Grade 4/C in Maths is required for this role
Salary, Hours, and Benefits
* £15,400 per annum
* Monday to Friday, 37 hours per week
* Flexible working hours
* Childcare Account
* Cycle to Work scheme
* Access to WalkThrus
* Employee Assistance Programme
* Eyecare Vouchers
* Free Flu Immunisation
* Gym Membership
* Access to headspace
* Free Parking
* Free Tea and Coffee
* Dell Advantage
* Local Government Pension Scheme
Your Training with Us
Embark on an exciting journey with our expert training team, gaining the skills, qualifications, and hands-on experience needed to excel in IT support.
Eligibility Criteria
You must have the right to work in the UK and valid residency status to apply for this apprenticeship.
Employment details
* Location: Cambridge, England, United Kingdom
* Seniority level: Internship
* Employment type: Internship
* Job function: Information Technology
* Industries: Technology, Information and Internet
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