Account Manager Total Facilities Management (TFM)
?? South of England (Regional Portfolio)
?? Pareto FM
?? Up to £60,000 + £5,000 car allowance
?? Full-time | 8:00am 5:00pm | On-site role
Pareto FM are seeking an experienced and commercially minded Account Manager to take ownership of a key Total Facilities Management (TFM) portfolio within a high-profile client environment.
This is a senior, site-based role responsible for the operational and commercial performance of an established regional account. You will act as the primary point of contact for all service delivery, ensuring consistency, quality, and continuous improvement across multiple locations within the portfolio.
This is an excellent opportunity for someone who thrives in a visible leadership role, enjoys stakeholder engagement, and takes pride in delivering high standards across complex FM environments.
This is a flexible role overseeing multiple sites that involves travel between them and it is not just a 8am-5pm role with work/emergencies that do take place outside of normal working hours. That said, there is a flexible approach with the client whereas additional hours that are worked are recouped with time in lieu
The Role
You will be responsible for the day-to-day leadership and performance of a multi-site TFM contract, ensuring all services are delivered safely, efficiently, and in line with contractual expectations.
Working closely with both client stakeholders and internal Pareto FM teams, you will ensure service excellence, financial control, and strong team performance across the portfolio.
Key Responsibilities
Full ownership of a regional Total Facilities Management (TFM) account
Lead operational delivery across multiple occupied sites within the portfolio
Act as the senior point of contact for client stakeholders
Ensure consistent delivery of contracted services and performance standards
Oversee operational teams and service partners across hard and soft services
Drive compliance, health & safety, and statutory obligations across all sites
Manage financial performance including budgeting, forecasting, and cost control
Monitor KPI/SLA performance and implement corrective action where required
Support mobilisation, transformation, and continuous improvement initiatives
Manage supplier and subcontractor performance to ensure value and quality
Produce clear reporting and updates for internal and client governance meetings
Identify opportunities to improve service delivery, efficiency, and client satisfaction
Maintain strong working relationships across all levels of stakeholder groups
Ensure service continuity across all operational areas at all times
About You
Proven experience in Facilities Management / TFM Account Management
Strong background in client-facing operational leadership roles
Confident managing multi-site or complex service environments
Strong commercial awareness with experience managing budgets and financial performance
Excellent communication and stakeholder management skills
Ability to lead teams and influence performance across multiple service streams
Calm, organised, and solutions-focused under pressure
Strong understanding of compliance, H&S, and service delivery standards
Whats on Offer
Senior-level FM role with full account responsibility
£60,000 salary + £5,000 car allowance
Opportunity to lead a key strategic regional portfolio
Strong autonomy with support from senior leadership
Career progression within a growing FM business
Exposure to complex, high-standard integrated FM delivery
Why This Role Stands Out
This is a rare opportunity to take ownership of a high-profile regional TFM account where standards are high, expectations are clear, and performance truly matters.
Youll have the autonomy to lead, the support to succeed, and the platform to make a real impact.
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