At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.
Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities,' which is evident across our website. Have a look to gain more perspective on what we do and how we operate.
You'll work in our wonderful Mclaren building, located in Birmingham, Monday to Friday, 20 hours per week. Please note this is a 12-month fixed-term contract.
Job purpose: The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work with our clients/tenants regularly. It’s important you are approachable and love speaking to people and building relationships. We especially encourage applicants from hospitality, retail, or cabin crew backgrounds, as you will excel in this role.
What will you be doing?
* Delivering a positive customer experience within the building
* Building lasting, long-term, professional relationships with customers
* Being the first point of contact for all customers and visitors
* Supporting and facilitating events and meetings within the building
* Facilitating new customer viewings to support sales
* Hosting meeting rooms, co-working, lounge, and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
* Managing your workload to balance desk-based tasks and building customer relationships
* Collating customer intelligence and updating systems to support sales and retention
* Engaging with customers, colleagues, management, and other departments within Bruntwood
* Promoting wellbeing in the workplace
* Focusing on continuous improvement to add value, save time, and simplify processes for customers
* Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service
What are we looking for?
* A can-do attitude and the ability to handle challenges in a fast-paced, dynamic organization
* Curious and engaging personality, with high attention to detail and a drive to exceed customer expectations
* Administrative experience, particularly managing enquiries mailbox
* Excellent communication skills and a personable approach
* Experience in hospitality, retail, or service sectors
* The ability to maintain high energy and positivity throughout the day
What will you get?
* The opportunity to work with a friendly, passionate, and experienced team
* Contribute to the growth and direction of the company
* An exciting role full of opportunities and new experiences
* Opportunities for progression within a growing company
On top of the salary, you will be entitled to benefits including:
* 28 days holiday plus your birthday off, with options to buy or sell holidays
* 24 hours of volunteer time per year
* Sabbatical of up to 12 months after five years
* Healthcare cash plan and optional private healthcare
* Life assurance
* Up to 8% matched pension scheme
* Retail discounts and cashback
* Enhanced maternity and shared parental leave (26 weeks fully paid)
* Interest-free learning loans for skill development
We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25 million since 2001.
We value diversity and inclusion and aim to reflect the communities we serve. We’re happy to accommodate any adjustments needed at interview—please mention this in your application.
We aim to respond within a week of your application. For updates, contact talent@bruntwood.co.uk.
Successful candidates will undergo a one-stage interview process, providing an opportunity to see the role in action and ask questions.
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