Customer Service Executive
Location: Hurley
Contract: Full time - Temp- to- Perm
Hourly Wage: £13.50-£14
Role Purpose
We are seeking a proactive and organised Customer Service Executive to support our forklift service operations. This role is central to coordinating customer communication relating to servicing, repairs, and breakdowns, ensuring jobs progress smoothly from quotation through to completion.
You will act as a key point of contact between customers, field service engineers, parts suppliers, and internal teams, providing clear updates, chasing approvals, and helping to minimise customer downtime while delivering excellent service.
Key Responsibilities
Service Quotes & Authorisations
1. Chase outstanding service, repair, and breakdown quotations with engineers, suppliers, and internal teams
2. Issue quotations to customers and proactively follow up to secure timely approval
3. Clearly explain repair requirements, costs, and expected timescales
4. Accurately record customer authorisations prior to work commencing
Job Status & Breakdown Coordination
5. Provide regular, clear updates to customers from initial call-out through to job completion
6. Liaise with the service team to confirm attendance, diagnostics, parts availability, and repair progress
7. Promptly communicate any delays, additional works, or changes to scope
8. Support breakdown prioritisation to minimise customer downtime
Administration & Systems
9. Raise and manage job cards for servicing, repairs, and breakdowns
10. Maintain accurate job notes, statuses, and communications within service management systems
11. Confirm job completion details to support timely and accurate invoicing
12. Ensure service records are maintained in line with internal processes and compliance requirements
Customer Service & Relationship Management
13. Deliver a professional, responsive, and solution-focused customer experience
14. Manage customer expectations, particularly during urgent or breakdown situations
15. Handle service-related queries and escalate technical or commercial issues when required
16. Build strong working relationships with customers, engineers, and suppliers
About You
17. Previous experience in a customer service, service coordination, or service administration role (engineering, plant, forklift, or automotive environment desirable)
18. Strong communication skills with the ability to explain technical information clearly
19. Highly organised with excellent attention to detail
20. Confident using service management or CRM systems
21. Calm under pressure with a customer-first mindset
If you are interested please click apply now or send your CV to