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Individual giving officer

Edinburgh
Individual giving officer
Posted: 22 March
Offer description

Description Starting salary: £34,721 per year Contract type: Permanent Grade: 3 Location: Longmore House, Edinburgh (with hybrid working) Working Hours: 35 hours per week Interviews: To be held in person in Longmore House on 16 th and 17 th April 2026. This is a new role to build on our work to enable donations across our visited sites, via the website and to become ready for appeals to a wider audience. The role is within the Fundraising Team within External Relations and Partnerships Directorate, and collaborating with colleagues across the Marketing and Engagement Directorate and Operations teams. For more information about the post and information about the team, please access the full job description for this post. Please note that if you don't have Office 365 installed on your device, this can be opened using your browser. Benefits of joining us at Historic Environment Scotland Enrolment onto a Civil Service Pension scheme – 28% employer contribution 25 days annual leave, pro-rata (increasing to 30 days after 3 years) 11.5 public holidays Reimbursement for relevant professional subscriptions Support for further education and personal development Study leave for work related courses Flexible working hours (where appropriate) Free entry to all of our properties (with up to three guests) Free entry to English Heritage, Manx and Cadw properties Key Responsibilities of this role Planning and delivering an increase in individual giving from site-based donations, web based donations and future appeals Collaborating with colleagues in Marketing, Membership, Communications and Operations to develop messaging and collateral. Providing operational support for our delivery partners across the organisation ensuring compliance with relevant policies and procedures Developing protocols and procedures to ensure compliant and smooth operations for individual giving, including regular reporting of income to stakeholders Assessing donor and prospect data to support the donor journey to legacy and major donor programmes Reaching out to donors to ensure full understanding of their needs, expectations and service standards and to conduct donor research where necessary Support training to ensure that site-based teams have the tools and strategies needed to expand fundraising Working with new suppliers to look at innovative solutions such as donation points that will meet the needs of our complex sites, inform donors and securely process donations Contributing to the development of new products for donors informed by donor data and good practice elsewhere Key requirements of the role: In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria. Essential: Experience in individual giving fundraising or marketing within a tourism or charitable organisation and a willingness to be/become a member of the Chartered Institute of Fundraising Experience of using prospect and donor/customer data in compliance with regulations Experience of working with suppliers and internal stakeholders Knowledge and experience of using CRM/database systems for customer/donor data Knowledge of financial processes used to ensure excellent stewardship of donated funds/payments Excellent communication skills, both verbal and in writing for use as web-based content Able to build and maintain constructive working relationships with other teams and groups internally and externally A driving licence valid in the UK and willing to travel throughout Scotland to reach our rural and more central sites (pool cars and safe working practice policies apply) Find out more about desirable skills and experience in our full job description. We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers. We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team. Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post. To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.

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