Are you passionate about creating great digital experiences? Join our digital team.
* Salary: £24,455
* Full time: 37 hours per week
* Core hours: Monday-Friday, with some evening and weekend working required
* Reporting to: Digital & CRM Manager
* Closing date: midnight, Monday 4 May 2026
* Interviews: w/c 11 May 2026
* Ideal start date: w/c 1 June
* Contract duration: until 31 March 2027
Following the success of Bradford2025 UK City of Culture, Bradford Council is looking to the future of culture, creativity and the arts in Bradford. In line with their Culture Is Our Plan 10-year strategy, the Council is now looking to put in place a new structure to build on the achievements of Bradford2025 and secure its lasting legacy.
Bradford Council has now committed to fund Bradford Culture Company (BCC) until March 2027. At the same time, this team will continue to wrap up Bradford2025 by completing necessary work in such areas as finance, evaluation and reporting.
The extension of BCC’s mandate will allow us to support the district’s growth strategy, retain and extend key partnerships, source new investment and continue to build Bradford’s newly boosted cultural profile.
We’re now building a dedicated, passionate and enthusiastic team to deliver this transitional year and are looking for a Digital & CRM Assistant to join our Audiences team.
Key Responsibilities
Digital content and campaigns
* With the Digital & CRM Manager, support the delivery of the digital content and CRM (customer relationship management) strategy.
* Support the Digital & CRM Manager in planning and delivering engaging organic content across BCC’s social media platforms, newsletters and website.
* Assist in creating high quality written, audio and video content in collaboration with the Marketing and Communications Officer.
* Manage the day‑to‑day scheduling of content and maintain BCCL’s social media community by replying to comments and engaging with relevant content from partners.
* Maintain the BCCL media library – uploading new photo and video assets.
* Adhere to our brand voice, house style and digital accessibility guidelines.
CRM & Ticketing
* Support our email marketing and automation activity using DotDigital, including creating newsletter campaigns and targeted marketing emails.
* Support the Operations and Ticketing teams to provide customer service for our ticketed programme.
* Joining a rota to provide phone / counter service to our customers, providing helpful and positive responses to all queries and feedback digitally, face to face and over the phone, and escalating queries to senior staff where appropriate.
* Processing customer orders, reservations and donations, using payment methods including credit / debit cards and cash, in accordance with GDPR and PCI regulations.
* Some occasional weekend and evening working at events and exhibitions.
It’s On In Bradford
* Work with partners Out of Place and Bradford Council on the delivery of It’s On In Bradford, our district‑wide events listings platform. This will include maintaining the It’s On In Bradford WordPress website (adding new event listings, curating key landing pages).
* Social media and community management.
* Email marketing.
Other
* Support with general administration in the Audiences team and across the organisation as required.
Requirements
Essential
* Demonstrable experience in digital channel management – e.g. running social media accounts, email marketing, or maintaining websites.
* A creative approach – the ability to bring new ideas for engaging digital content across our channels.
* Strong written and verbal communication skills, with some experience writing marketing copy.
* Ability to work independently and flexibly in a small team.
* Ability to manage multiple priorities and meet deadlines.
* Interested in art and culture, and an understanding of Bradford Culture Company’s mission.
* A demonstrable, strong understanding of Bradford District.
Desirable
* Experience with WordPress web CMS (content management system).
* Experience with a ticketing and CRM system (e.g. Spektrix, Eventbrite).
* Experience creating and editing email campaigns (e.g. Mailchimp or DotDigital).
* Experience of customer service.
We expect everyone in our team to
* Create a positive working environment, underpinned by our values.
* Act as an ambassador for BCCL and culture in the Bradford District.
* Drive change in our industry through actions and words that advocate inclusion and equality, creating a culture that recognises and celebrates diversity and sustainability.
* Be accountable for the safety of yourself and others by working safely and in accordance with our Health & Safety and Safeguarding Policies.
* Ensure we are collecting and using data from all activities to inform decisions, demonstrate our impact and fulfil our funding conditions in line with GDPR.
* Undertake relevant training and development as required.
* Be open to the opportunities to mentor, train and develop colleagues and participants.
* Carry out any other tasks that will be required on an ad hoc or continuing basis, commensurate with the general level of responsibility of your position.
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