Lettings Progressor
Location – Reading
Salary - £27k
Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK.
As a Lettings Progressor, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.
Key Responsibilities
* Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
* Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
* Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
* Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
* Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
* Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
* Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms
* Prepare and send lease renewal notices in accordance with company policies and legal requirements
* Prepare and issue compliance documentation in accordance with legal and regulatory requirements.
* Monitor and manage the progression process to minimise void periods and maximise revenue.
* Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction.
* Support the wider Lettings Team with ad hoc duties and collaborative goals.
What We're Looking For
* Previous experience in lettings, property management, or customer service roles preferred
* Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
* Proficiency in Microsoft Office suite and CRM software
* Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals
* Ability to work independently and collaboratively within a team environment
* Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents
* Flexibility to adapt to changing priorities and work under tight deadlines