Overview
Dakota Hotel based in South Queensferry, Edinburgh, is seeking a people-person and experienced front of house professional for the role of Hotel Duty Manager. This role carries the responsibility of ensuring the smooth running of the hotel.
Contract and pay rate
The gross annual salary is £30,000. The role carries a permanent contract for 42.5 hours per week, earliest start time will be 07:00am and latest finish time 23:00pm, working any 5 days out of 7, including weekends.
Responsibilities
* Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
* Welcome guests to Dakota, supporting the reception team with checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
* Maintain a strong relationship with the Bar & Grill Reservations, Housekeeping, and Front of House Manager in order to coordinate guest details and key events, ensuring the effective flow of communication. Work to develop guest profiles, noting individual preferences and being proactive in considering ways to tailor guest stays and amenities to their personal likes.
As The Appointed Duty Manager, Key Responsibilities Include
* Coordinating communication between departments, reporting any absences and hosting the morning briefing.
* Managing guest feedback including resolving any complaints, and maintaining a knowledge of guests.
* Leading the Hotel through any emergency evacuations and crisis situations, including being a first aider and lead fire warden.
Benefits
* Special discounts on stays and dining at any Dakota
* Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
* Support from our inhouse Mental Health Champions
* Additional holiday day on the first anniversary of your employment
* Family-friendly flexible working options
* Meals on duty and uniforming
* Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
* Accredited, certified compliance training given on employment
* Access to a suite of external, certified resources via our Learning Management System
* Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
* Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. We have expanded into prime city centre locations and continuously develop our training and talent within Dakota Academy.
Applicant Requirements
* At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity [required].
* A minimum of 4 years experience working in a hotel environment [required].
* A minimum of 1 year experience being a hotel Duty Manager [preferable].
* Previous training in Food Hygiene, Fire Safety, Personal License is strongly favoured.
* Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
* Ability to work at pace through service times and be proactive for the duration of your shift.
* An enthusiastic individual who will promote our culture of positivity.
* Be task oriented with a great pride for the work they do and attention to detail.
* Flexible with shift patterns and available around the needs of our business.
* Demonstrate having researched our brand and a genuine desire to be part of our team.
How to apply
Please send us your up to date CV.
For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
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