Job Description
Role Overview
We are seeking a proactive and customer-focused IT Support Analyst to join our growing team. This role is responsible for delivering high-quality technical support across the business, ensuring our systems, applications and infrastructure run smoothly to support our colleagues and clients. The successful candidate will act as a key point of contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives.
Key ResponsibilitiesUser Support & Service Delivery
* Provide 1st and 2nd line technical support to staff across the organisation. * Diagnose and resolve hardware, software, and system issues * Manage incidents and service requests through the IT service desk, ensuring timely resolution. * Deliver desk-side, remote and telephone support to colleagues.
Skills & ExperienceEssential
* Experience working in an IT Support or Service Desk role.
* * Strong knowledge of Windows operating systems. * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). * Experience with Active Directory and user administration. * Strong troubleshooting skills across hardware, software and network issues. * Excellent communication and customer service skills.
Desirable
* Experience supporting legal or professional services applications such as iManage, IntApp Time, BigHand, pdfDocs, or Intelliflo Office. * Experience with Citrix environments. * Exposure to automation tools or AI technologies such as Microsoft Copilot. * Experience supporting document management systems and workflow tools. * Experience assisting with IT projects or system implementations.
Personal Attributes
* Strong problem-solving mindset with attention to detail. * Approachable, collaborative and supportive team player. * Able to communicate technical concepts clearly to non-technical users. * Proactive and adaptable with a willingness to learn new technologies. * Committed to delivering excellent service to internal stakeholders.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: