Description
Are you passionate about
delivering exceptional hospitality and eager to join a dynamic team at one of
the world's leading hotel brands? We are currently recruiting for a dedicated
individual to join our team. We believe in creating memorable experiences for
our guests and we want our associates to be at their best: to care for their
holistic wellbeing, to feel a sense of belonging, to know their co-workers are
committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary
and investment in your personal development, you will have access to an array
of perks and discounts including:
* Free Meals on Duty: Enjoy
complimentary meals while at work.
* Uniform Provided: A professional
uniform is supplied for all employees.
* Explore Discounts: A Marriott
Discount Card that offers benefits on hotel stays and F&B across 140
countries.
* Pension Scheme: Participation in The
People’s Pension.
* Employee Assistance Programme: Free
and confidential support for various challenges, including financial
advice, stress, and health issues.
* Career Development: Opportunities
for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to
training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Effective management of the day to day
Front Office Operations of the hotel.
* Answer and resolve customer complaints
& Guest Comments quickly.
* Operation of Front Office System,
maintenance and facilitation of upgrades, inventory management.
* Coordinate with outsourced housekeeping
to ensure Brand Standard compliance and KPI’s achieved.
* To direct all operational activities to
maintain and improve productivity, quality, service and merchandising to
increase volume, sales and profits in accordance with the Hotel’s budget
and business goals within Front of House.
* Work with applicable HODs implement
actions from the information received via ITR/GSS/Review Pro, guest
questionnaires and feedback addressing any service issues and improving
standards and products in line with customers’ needs and brand
values.
* Ensure the implementation of an effective
and timely action plan in addressing any areas identified in the customer
feedback forms, Service Recovery reports and DM’s logs. Monitoring GSS
(Satisfactions and Loyalty Tracker) and implementing actions when needed
with conjunction with department leaders.
* Responsibility for the day to day
operation of the hotel ensuring consistency of standards and the adherence
to the Brand Operating procedures and Standard Operating Procedures.
Safety and Company Policies:
* Follow all company and safety and
security policies and procedures.
* Report maintenance needs, accidents,
injuries, and unsafe work conditions to the manager.
* Complete safety training and
certifications.
* Ensure uniform and personal appearance
are clean and professional.
* Maintain confidentiality of proprietary
information.
* Communicate with others using clear and
professional language.
* Develop and maintain positive working
relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the
concerns of other employees.
* Ensure adherence to quality expectations
and standards.
Note: This above
description is not intended to establish a total definition of the job, but an
outline of the duties.
Behaviours:
* Hands on approach required
* Flexible team player – and strong
communicator
* Willingness to learn and develop as
training will be provided
Join us and be part of a team
that values excellence, sustainability, and career growth. Apply today to start
your journey with Marriott!