Job overview
An exciting opportunity has arisen in the Stockport Talking Therapies Team for an experienced administrator to join our dedicated team.
To provide high quality administrative support ensuring that the highest standards are maintained in line with the Trust’s policies and procedures.
Main duties of the job
· To receive and deal with all incoming telephone calls and take messages as appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service
* Ensure priority referrals are processed within a timely manner adhering to service policy and procedures at all times.
* Take a key role in managing waiting lists and allocating patients to appropriate therapists.
* Ensure accurate recording and updating of data systems, both manual and computerised and respond to requests for reports from both local and national systems.
* You must be confident in the use of a range of computer applications, including Excel, Outlook and Microsoft Word.
* Assist the triage team by ensuring referrals are inputted and all relevant documentation uploaded from various data systems within strict timescales. This will also include stringent checking to ensure accurate and up to date information is provided.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
* Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
* Flexible working opportunities to support your work/life balance
* Access to Continued Professional Development
* Involvement in improvement and research activities
* Health and Wellbeing activities and access to an excellent staff wellbeing service
* Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
Job Description and Job Specification attached.
· The post holder will be undertaking tasks requiring the strictest confidence.
· The post holder may be required to work from any Pennine Care NHS Foundation Trust base according to the needs of the service.
Person specification
Essential
Essential criteria
* GCSE in English and Maths or equivalent NVQ Level 2 or equivalent in administration with experience to NVQ 3 Level
* Proven experience of working within a busy office environment. Competent in the use of IT applications including Excel, PowerPoint, Email, Outlook and Word Processing. Working with the general public in a sensitive, confidential and non-judgemental manner Excellent interpersonal skills whilst working with a wide range of groups
* Data protection Act, policies and procedures
* Highly motivated with excellent organisational skills and an ability to see tasks through to completion ensuring deadlines are met. Ability to work and communicate both as part of a team and on one’s own initiative. Ability to prioritise own workload. Ability to manage own stress levels, taking full advantage of supervision and guidance. Take responsibility for own work performance and understand boundaries. Keep up to date with own learning and development including mandatory training.
* Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies Have a flexible approach to work and be willing to work across different locations Appointments to regulated and controlled activities require an enhanced DBS disclosure.
Desirable criteria
* Keyboard skills, RSA level 2 or equivalent.
* Experience of working within the NHS organisation would be advantageous though not essential. Paris trained would be an advantage though not essential as training can be given.
* Understanding of Mental Health Services
* Use of a car or access to a means of mobility would be advantageous to enable transport to other work venues.
📝 Application support - We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.
🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the
📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.
✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email
🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:
* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation
All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.
If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.
🚀 Once Checks Are Complete -
The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.
📣 Additional Information -
We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.
If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.
If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.
Please note:
* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.