Service Support Analyst (Contract Role).
We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment.
Title: Service Support Analyst.
Rate: £205 per day (in scope of IR35).
Contract: Duration: 3 months.
Start Date: July 2025.
Location: London 5 days a week on-site requirements.
Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met.
Ke y Responsibilities:
* Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus.
* Owning and resolving user issues through remote or on-site support.
* Providing high-quality solutions and workarounds within agreed SLAs.
* Assisting in the Problem Management process and contributing to service improvements.
Essential Skills & Experience:
* Strong experience supporting complex Microsoft/Windows environments / IT systems in a large and diverse environment.
* Window 11 configuration (imaging laptop, configuring mobiles).
* Supporting Azure, AAD - Active directory, Exchange Admin, Office365 Admin, etc.
* ServiceNow ticketing system.
* BAU support - e.g. troubleshooting Windows 11 issues.
* Supporting employee life cycle (new starters, leavers).
* Supporting Microsoft applications (Outlook issues and etc).
* Exceptional customer service skills with a history of delivering high levels of satisfaction including handling face to face customer support at the help desk.
As a skilled IT service desk professional this role offers you an excellent opportunity for to contribute to a dynamic and evolving IT service.
If you are interested in this exciting opportunity, please apply with your CV, highlighting your relevant experience to Ryan at rmitchell@itecopeople.co.uk
Services advertised are those of an Employment Business.