About the Role
We are looking to recruit a Co-ordinator to join usat our site in Caerphilly to provide exceptional delivery across our Region. This is a busy and fast paced department with 5 call handlers providing one to one call centre delivery solutions across a wide variety of customer repair issues.
The position is for a dynamic and enthusiastic person with good geographical knowledge of United Welsh stock, who can plan and co-ordinate people and tasks with the ability to think on their feet. The role is to provide an efficient, cost effective and professional service to our customers by scheduling operatives on a day-to-day basis. Prioritising operative jobs according to emergency levels, location, and equipment and timing criteria.
Role Criteria
The successful candidate must be efficient, organised with the ability to prioritise own work load. We're looking for a great team player with an enthusiastic and proactive approach to meeting deadlines and budgets even when facing difficulties.
1. Must be proficient with Office IT applications
2. Have good organisational skills and the ability to multi task
3. Excellent telephone manner with the ability to converse confidently with tenants, trades operatives, contractors and housing association employees. Answering calls from tenants raise and record repairs work orders
4. Experience dealing with customer complaints
5. Ensuring that all relevant data is up-dated on a timely basis on planned and responsive works
Benefits we can offer you
6. 25 days annual leave plus bank holidays
7. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
8. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
9. Family friendly policies