Quality and Improvement Officer
Nottingham, East Midlands
£14,487 - £17,093 per annum (£31,691 - £37,391 FTE)
Are you passionate about improving services and ensuring high standards? Do you enjoy working flexibly and independently while being part of a supportive, close-knit team? If so, this could be the perfect opportunity for you.
Were looking for a Quality and Improvement Officerto join our team on a 16-hour per week basis as part of a job share. This role is ideal for someone with a background in Housing, Care & Support management, or auditing and policy development.
About the Role
Youll play a key role in ensuring that NCHAs Care & Support and Housing services meet regulatory expectations and deliver high-quality outcomes for our customers. Your responsibilities will include:
1. Delivering a programme of audits across all operational areas within HW to meet regulatory, statutory, and quality assurance standards, uploading your audit findings to our audit management system, Kaizen, within agreed deadlines.
2. Reviewing customer feedback and identifying areas for improvement.
3. Contributing to policy and procedure ...