Job Introduction
Neighbourhood Impact Officer
Salary: £27,687 - £29,335 per annum plus excellent benefits
Location: Walsall, West Midlands
Contract: Full Time, Permanent, 37 hours per week
Closing Date: 2nd September 2025
Interview Date: 12th September 2025
Join us in making a difference to our communities.
Do you take pride in keeping spaces clean, safe, and welcoming? Are you hands-on, proactive, and ready to tackle challenges head-on? We're looking for someone who's not afraid to roll up their sleeves, get out into our estates, and make a real difference to the people who live there.
Your role is to make sure that our estates are kept to a high standard by working to targets and carrying out regular inspections to ensure that they are being kept clean, clear, and in good repair.
We're looking for someone who is self-motivated, proactive, and able to work both independently and as part of a team. You will play a key role in ensuring our neighbourhoods are safe, clean, and welcoming for our customers.
As part of this role, you will need to hold a full UK driving licence, as you'll be required to drive a company transit van to travel between different estates and sites on a regular basis.
You'll be responsible for delivering scheduled, responsive, and estate-based services, identifying opportunities for improvement, and promoting community pride. You'll also work closely with residents, helping them to actively participate in maintaining their estates and resolving any issues promptly and effectively.
Main job responsibilities:
* Carry out regular inspections of estates, ensuring they are clean, safe, and in good repair.
* Respond quickly to environmental issues, including waste management, litter, fly tipping, and other hazards.
* Work closely with residents, encouraging active participation in keeping their estates tidy and well-maintained.
* Undertake minor repairs to help maintain safe environments.
* Liaise with internal teams and external partners, including the local council, contractors, and community safety agencies.
* Promote residentt engagement, identifying and delivering improvements that make a real difference.
We're looking for someone who has:
* A full, UK driving licence (no more than 6 points), with previous experience of driving a transit van.
* The physical ability to undertake daily manual handling tasks, such as moving or removing large bins, heavy bags, fly tipping and other large items.
* The ability to communicate clearly and effectively with internal and external colleagues, customers, local groups and partner agencies.
* Good IT skills which include the ability to confidently use all Microsoft Office applications.
* Experience of dealing with customers face to face in one-to-one situations, and the ability to handle pressure, sensitivity and conflict in a calm and confident manner.
* Experience of handling challenging situations with customers to a satisfactory resolution in a professional manner.
* The ability to undertake minor repairs.
* The ability to work both as part of a team and independently when required.
* Accepting responsibility for decisions taken and working on own initiative, within guidelines.
* Capability to respond quickly to changes that will impact upon service delivery.
* Ability to challenge the current ways of working and make recommendations for improvement.
What's in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.
We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.
We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.
Interested in joining our team? Visit our website and read Our 2030 Plan.