Nolan Recruitment is delighted to partner with a rapidly growing client in Colchester to recruit a Customer Care Specialist.
📍 Location: Colchester
💰 Salary: £28,000-£30,000 per annum
🕒 Type: Full-time, Permanent
Why This Role?
Are you passionate about delivering fair outcomes and exceptional customer experiences? This is your chance to join a growing team where your skills in problem-solving and communication will make a real impact. You will deal with all customer queries with professionalism and empathy.
The Main Duties:
* Act as the main point of contact for customer queries
* Investigate cases thoroughly and provide clear, fair resolutions
* Communicate with customers via telephone, email, and written correspondence
* Liaise with internal and external teams
* Maintain accurate and up to date customer records
The Ideal Candidate:
* Experience working in a customer service role
* Excellent communication skills
* Calm, empathetic approach to challenging situations
* Strong attention to detail and organisational skills
* Proficient in Microsoft Office and CRM systems
What’s in It for You?
✅ Generous holiday allowance
✅ The opportunity to grow and develop within the role and company
✅ Supportive team environment
✅ Free parking
Apply today and start your journey in a role that values your skills and helps you grow