Job Description
JB401: Service ControllerLocation: FarnhamSalary: £30,000 per annumOverview:First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Service Controller.Responsible for co-ordinating service engineers from your allocated depot. Booking in all breakdowns and jobs logged for the area and following up the day-to-day role by inputting engineer’s timesheets and invoicing all completed retail repairs.Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.Duties and Responsibilities for the Service Controller:
* Co-ordinate breakdowns and services for your depot by allocating to an engineer and liaising with the customer to ensure minimal downtime to the customer’s machine.
* Input Timesheets on a daily basis.
* Chase the customer for order numbers on all work that is not covered by warranty.
* Keep constant communication with the customer to give them updates on all live breakdowns.
* Arrange warranty cross hire machines for any work that cannot be completed on site due to Health & Safety.
* Create estimates when additional work is found and send to the customer within 24 hrs.
* Send over final costings for all retail work.
* Invoice all retail work that has been completed.
* Keep the WIP to a minimum.
* Resolve all customer invoice queries.
* Arrange monthly meetings with the Line Manager to resolve any ongoing issues.
* Answer incoming calls into the office and log breakdowns.
* Cover other diary locations during peak times for Holiday.
* Contribute to the overall success through teamwork and good communication within the Company.
* Actively seek new business.
* Organise and time-manage your workload.
* Achieve and meet strict deadlines.
* Deal with all telephone calls in a polite and professional manner and have the ability to deal with conflict whilst remaining diplomatic.
Skills and Qualifications for the Service Controller:
* An effective team player, aware of the value and importance of working well and closely with colleagues.
* Awareness of team workloads.
* Ability to prioritise and focus on answering incoming calls quickly and effectively.
* Time management skills.
* Ability to work under pressure.
* A good understanding of customer service procedures, policies and best practice.
* A ‘can do’ attitude and willingness to try out new ideas.
* A willingness to help both internal and external customers.
* Company brand awareness.
Location: FarnhamSalary: £30,000 per annum