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We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
Position: Operations Support Agent
You will be working in a fast-paced environment and must adhere to strict timelines.
Working hours: 40 hours per week
Salary: £13.42 per hour. Premium pay for hours worked between 7pm - 10pm, and 10pm - 6am.
Responsibilities include:
* Answering incoming calls from customers regarding collection requests and delivery queries.
* Sorting and allocating premium and distance deliveries.
* Checking and investigating failed deliveries/collections when needed.
* Prioritising and re-allocating failures for next day delivery as required.
* Inputting data into our tracking system.
* Maintaining clear communication with team members, managers, and other depots.
* Following FedEx processes, procedures, controls, and external regulatory requirements.
You will also support your supervisor and team members as needed, ensuring the safe and secure movement of freight, and complying with all legal requirements.
As part of the team, you'll ensure that customers' urgent packages are delivered on time, providing high-quality customer service and making every experience outstanding.
Full training will be provided, along with a competitive salary and benefits.
We offer excellent career opportunities for motivated individuals in a supportive and expanding environment.
FedEx values diversity and inclusion, celebrating cultures, inspiring dreams, and creating a global community where everyone is accepted. FedEx in the UK is Disability Confident 'Committed'.
FedEx was founded on a people-first philosophy. We are an equal opportunity employer committed to a diverse workforce and providing growth opportunities for all.
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