Night Porter – Hampton by Hilton Birmingham Broad Street
We’re looking for a calm, reliable and proactive Night Porter to join our overnight team. Nights are the backbone of the hotel — keeping everything secure, safe and running smoothly while the rest of the city sleeps. If you’re organised, unflappable and good with people, you’ll fit right in.
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Main Roles & Responsibilities
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Welcome and assist late-arriving guests, providing a friendly, reassuring presence
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Complete night audit tasks accurately using hotel systems
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Prepare and maintain the breakfast area for the morning team
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Support with light food & beverage service where required
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Patrol the hotel to ensure guest safety, building security and brand standards
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Handle guest queries, complaints and incidents professionally
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Complete scheduled cleaning, restocking and setup tasks across FOH and BOH
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Manage billing, payments and reservation amendments overnight
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Liaise with emergency services or duty management where necessary
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Follow all safety, security, food safety and brand procedures
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What We’re Looking For
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Calm under pressure and confident working independently
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Strong attention to detail — accuracy matters at night
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Comfortable multitasking across reception, security checks and housekeeping duties
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Good communicator with clear written and verbal English
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Warm, approachable attitude — even at 3am
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Trustworthy, reliable and comfortable being responsible for the building
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Previous hotel experience is helpful but not essential
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Useful Experience
(We can teach you the systems — we just need the right mindset)
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Experience in hospitality, customer service or night work
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Basic understanding of hotel systems (Opera/OnQ/Micros or similar)
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Knowledge of health & safety and/or security procedures
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Cash handling or audit experience
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Experience in food safety or basic food preparation
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Perks of Working With Us
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Permanent contract with competitive night pay
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Worldwide discounted hotel stays through Hilton Go
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Discounts on food & beverage across Hilton hotels
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Hilton’s Learning & Development platform for full training and growth
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Wellbeing support including mental health, financial and health tools
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Supportive team environment and real career progression within Hilton