Receptionist/Administrator (Highworth Surgery - 35 hours per week)
Westrop MedicalPractice are seeking an enthusiastic and energetic individual to fulfil a rolewithin our expanding busy reception team at Highworth Surgery. This role involves daily face to face and telephone contact with patients,arranging of appointments and follow up of patient related tasks. The practiceaims to develop the role by offering further training to the right candidate tofulfil a role in supporting and navigating patients to the most appropriatecare for their needs.
This position would especially suit an applicant with previousexperience in a primary care setting with an interest in maintaining excellentpatient relationships. Candidates must have excellent communication skills andcomputer literacy skills are essential.
Main duties of the job
Duties will include all aspects of reception work in abusy GP surgery. Face to face at the front desk, dealing with a high volume ofphone calls and back office admin. A caring, friendly and diplomaticdisposition is a must.
About us
We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with 49,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle.
Teamwork is at the heart of our culture. We work hard but effectively with a passion for improving health outcomes for all our patients. Our welcoming, friendly and supportive team are committed to delivering high quality patient care.
We are very open to hearing new ideas and trying different ways of working.
We offer NHS pension scheme as well as providing a supportive environment and in return the post holder will be vital to our practice success.
Westrop Medical Practice are members of the Brunel Health Group. As a group we are the largest primary care research group across the South West of England.
Job responsibilities
RECEPTIONIST/ADMINISTRATOR HIGHWORTH SURGERY
We are looking for a self-motivated, enthusiastic person who has workedwith the public and has good computer skills to join our friendly Practiceteam.
RESPONSIBLE TO: Operations Manager
SPECIAL REQUIREMENTS OF THE JOB
An understanding, acceptanceand adherence to the need for strict confidentiality.
An ability to use ownjudgement, resourcefulness, common sense. A proactive approach to change.
Be able to work additional andflexible hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Booking and updatingappointments
Dealing with incoming callsfrom patients, doctors and hospital departments.
Liaising with patients,doctors and hospital departments.
Administrative support to thePractice as appropriate.
The successful candidate should preferably have:
Good working knowledge ofMicrosoft Office packages
High attention to detail
Good interpersonal skills
Flexible approach
Team player with ability towork without direct supervision
Relevant qualification would be beneficial however not essential.
35 hours per week
Person Specification
Experience
* Experience of:
* Face to face customer service
* Telephone call handling
* Using computer systems
* Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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