Hours: 30
Shift pattern: 8am - 6pm incorporating every other weekend.
Responsibilities will include:
1. Providing a fantastic dining experience in a luxury environment, for customers and their guests in the restaurant as part of a larger, dedicated and highly trained team.
2. The presentation of the restaurant, ensuring that tables are set up with appropriate linens, silverware and glassware and they are cleaned and prepared ready for the next customers.
3. Providing front of house service to the restaurant, meeting, greeting and seating customers.
4. Presenting and advising on menu choices, ensuring that the specials for the day are offered and taking food and beverage orders from customers.
5. Serving food and beverages to customers, ensuring that they are enjoying their meals and do not have any further requirements.
6. Preparing and providing the bill to customers and taking payment for food and drink received.
7. Keeping the kitchen equipment, crockery and utensils clean and hygienic and reporting concerns to line manager.
Required knowledge and experience:
8. Excellent communication skills
9. Ideally level 2 Food Hygiene certificate or equivalent, or willing to work towards this.
10. A positive, professional approach and understanding of person centred care with older people.
11. Experience of working in the service or care sector, providing face to face Customer Service is desirable.
12. Flexibility to do shift work, including working alternate weekends.
Required skills:
13. Able to deliver the highest standard of customer service with a professional yet caring approach.
14. A willingness and desire to undertake further training as required to further knowledge and skills.
15. Enthusiastic, looking to develop new skills to support customers with varying challenges including increasing dependence and dementia.
16. Able to build rapport with Customers, family and friends, enabling happy, fulfilled and independent living.
17. Excellent interpersonal skills, able to adapt style to suit audience.
Please note all applicants must already hold the legal right to work in the UK.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
18. Gym, fitness and wellbeing discounts
19. Mental health support
20. Flexible working options
21. Access to online GP appointments
Finance
22. Pension plan – contribute between 4% and 8% and we’ll match it or better
23. Quick and easy pension transfer service
24. Savings and financial advice, loans, free life assurance
25. Discounts on shopping, holidays, phones, technology and more
26. Free Blue Light Card
Career
27. Ongoing personal and professional development programme
28. Leadership Pathways online learning resources
29. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.