IT Support Technician - Kings Lynn
Salary: circa £30,000
Location: Kings Lynn (On-site)
Employment Type: Full-time, Permanent
REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands‑on role within a busy technical environment.
You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call‑centre environment, you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape.
Key Responsibilities
A genuinely varied role where no two days are the same - you'll get involved in:
Technical Support & Troubleshooting
Handling day‑to‑day user support and deeper troubleshooting across servers, storage, networking, end‑user devices, operating systems, cloud services and business applications.
Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks.
Monitoring systems to minimise downtime.Backups & Data Security
Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early.
Reviewing cyber‑security alerts, ensuring device compliance, checking scans, and escalating where needed.Microsoft 365 & Device Management
Supporting SharePoint, OneDrive, Teams and related services.
Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets.Additional areas you'll gain exposure to
Security tools including Sophos Central, MDR/NDR and firewalls.
MFA, penetration testing and phishing‑awareness tools.
Working on team projects and improvement initiatives.
Website provider liaison, disaster recovery planning and process documentation.
Delivering user training including cyber‑security awareness.
Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided).Key Skills and Experience:
Solid generalist IT support experience.
A proactive, helpful and customer‑focused approach
Willingness to learn and develop - training (internal and external) is provided where needed.
Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber‑security.If you have the skills and experience for this role, please apply using the link provide