IT Service Desk Analyst
Birmingham (Hybrid)
83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business.
Key Responsibilities:
* Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.
* Log, track, and resolve incidents/service requests per ITIL best practices.
* Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
* Manage devices using Microsoft Intune.
* Maintain documentation of incidents and solutions.
* Deliver high-quality customer service and training.
Preferred Skills and Experience:
* Minimum 2 years in IT support/service desk role.
* Technical 1st/2nd line support experience, virtual and deskside.
* Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.
* Strong problem-solving, communication, and customer service skills.
* Familiarity with ITIL processes and ticketing systems.
Additional Notes:
* Hybrid position, minimum 3-5 days per week in Birmingham.
* Monthly travel to London office.
* Possible after-hours or weekend support
If you are open to a new opportunity, contact me today!
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