Support & Infrastructure SpecialistFranchise BrandsLocation – Milton KeynesFull time permanent Salary £35-40K DOE + benefitsHybridWe are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands.Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven brands in the UK, North America and Europe.We own several market-leading brands with established trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales / Account Management, Information Technology, Marketing, Finance, Recruitment and HR.What does it entail?This is a hybrid role, with presence required at our IT Head Office based in Milton Keynes. Working as part of Franchise Brands IT Support team the role will support and implement IT functions across the entire group. Acting as an escalation point for IT issues as well as cloud administration and networking. The role will cover most IT functions in some aspect across the entire group including office across the UK and Europe.Key responsibilities and accountabilities:Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the teamPatch and security management Network monitoring and administrationAssisting with IT project work Change management Ensuring the smooth running of the IT function group wideWhat IT experience are we looking for?The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and assistance of other members of the wider IT support team. Training can be provided in areas needed.Essential:Experience in IT support and implementation of Microsoft productsAzure/cloud experienceInfrastructure and networking Strong customer serviceMicrosoft 365 suite Desirable:Microsoft/IT qualifications Previous support of international locationsEuropean spoken languagesIncident managementChange managementKubernetesCyber security knowledgeMicrosoft Intune and Defender Benefits25 days annual leave – plus bank holidays;Royal London, Company Pension;Group Life Assurance;Additional Paid Leave / Special Leave;Cycle to Work Scheme;Company Events;Laptop / Company Mobile;Hybrid Working / occasional homeworking;Travel subsidy / mileage;Free Eye Tests / Subsidy for Glasses;Electric Car Leasing Scheme;Electric Car Charging Points;Free Standard Parking;Employee Assistance Programme;Occupational Health Support;Employee Discounts Platform;Commitment to Career Progression, Training, Learning and Development.