About the role
As a Team Manager of Customer Assistants, you'll support your leadership team to ensure that every customer who visits or interacts with your shop has an exceptional service experience, creating a seamless customer shopping journey.
You'll be an outstanding people leader, inspiring and developing your Partners (employees) to reach their full potential.
Key Responsibilities
Working in our shops as a Team Manager is fast-paced and varied. Daily responsibilities include:
* Striving for high levels of customer and Partner (employee) satisfaction.
* Empowering your team to act with authority and accountability within a supportive culture that fosters professional growth and care.
* Building genuine relationships with customers and stakeholders.
* Collaborating with the shop leadership team and taking on duty manager responsibilities when required.
* Developing a clear resourcing strategy to recruit Partners capable of delivering outstanding service.
Essential Skills/Experience
- Experience leading a large team in a fast-paced, customer-focused environment, with a proven track record as a people specialist and in fostering a culture of empowerment.
Desirable Skills/Experience
- Disciplinary and Grievance experience.
- Hiring Manager / Recruitment experience.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re not just employees; we’re Partners, committed to building a happier world. There’s never been a more exciting time to join us.
We focus on retail excellence, innovation, and diversification. We’re committed to being Never Knowingly Undersold on price, quality, and service in John Lewis, and passionate about serving food lovers in Waitrose.
As Partners, we share ownership, success, and responsibility. We work together through challenges and successes, treating everyone with kindness and respect.
We foster an inclusive environment where everyone can be themselves and thrive, growing individually and collectively.
As Partners, we make a difference. And we all own it.
Important Points to Note
Some roles require pre-employment vetting, including DBS checks for successful candidates. If applicable, you’ll be informed during recruitment. We encourage quick completion of vetting documents to avoid delays. DBS checks are carried out by registered bodies, and financial probity checks may also be required.
We recommend applying promptly, as vacancies may close early if there is high interest.
We support flexible working arrangements, such as flexible or compressed hours, job sharing, or shorter contracts. Please discuss this with the hiring manager during your interview.
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