JOB ROLE: IT Service Desk - Immediate Start HOURS: Monday - Friday 9am - 5:30pm SALARY: £13.00 per hour DURATION: Ongoing LOCATION: Basingstoke Our Client is looking for someone to join their busy service desk. Experience in Service Desk would be useful but alternatively if you are looking for a job in IT and have a positive attitude and the willingness to learn then training will be given. This is a temp - perm role working 37.5 hours per week. You will be working in a busy service desk providing 1st/ 2nd line support to UK suppliers. Role Specifics: Providing support in the form of Remote Technologies, Telephone and Email. Providing support for Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers and more. Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly Working independently on weekly assigned tasks Ability to meet deadlines of new projects assigned to the Service Desk Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc…) Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment…)...