RELIEF Retail Security Officer
Location: Yeovil
Pay: £14.67 per hour
Shift: Various shifts (Monday – Saturday 08:00 to 22:00, Sunday 10:00-17:00). Minimum 10‑hour contract. Permanent weekly shift Friday 12:00-22:00. Must be flexible to work any day/time.
Job Overview
You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key Performance Indicators. Provide exceptional customer service to both staff and visitors alike, and undertake additional training to ensure continuous self‑development, all whilst upholding both Mitie and our client's reputation.
Main Duties
* Use ASCONE to maintain the security of the site
* Conduct regular patrols of the site
* Deliver customer service to both staff and visitors.
* Support the staff with any reasonable request
* Ensure the relevant reports are completed in order for accurate information to be recorded
Training
Fully complete all required competency training and additional training as directed by the Operations Manager. Renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any health & safety hazards or potential hazards on site
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage, using common sense and initiative to keep situations from becoming threatening
* Be proactive and reactive when delivering customer service to diffuse situations and avoid escalation
* Maintain professional conduct in the face of difficult situations and challenging customers
* Complete accurate and detailed incident entries on the system provided on site
* Call emergency services and Control Room to report all serious incidents
What We Are Looking For
* Valid Door Supervisor SIA Licence
* Excellent customer service skills
* Ability to make instant, positive connections with store teams
* Self‑starter, can act without direction
* Report writing skills essential
* Excellent communication skills
* Ability to work well under pressure
* Retail experience is essential
* Minimum one year security experience
* Must have full UK driving licence and own vehicle, as travel includes circa 30 miles radius each way
* Flexible to work any day and time
Benefits
* Virtual GP available for you and household members
* Salary Finance scheme – access up to 50% of earned pay before payday for a small fee
* Flexible benefits platform, Choices – customise benefits such as dental insurance, dining cards, coffee clubs and technology products
* MiDeals platform – high street discounts from retailers, gyms and more
* Cycle‑to‑work scheme
* Life cover – greater of your equivalent annual salary or minimum £10,000
* Save‑as‑you‑earn scheme
* Mitie Matching Share Plan – potential free shares
* Mitie Stars recognition – monthly cash prizes and end‑of‑year top prize £10,000
Equal Opportunities
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
How to Apply
Apply Now.
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